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Snorkeling
- Snorkel Trips
- Surface Supply Air
Scuba Diving
HobieCat
Luxury Toys
- SeaBob
- Paddleboarding
  - SUP Course
  - SUP Night
Boats
- Fishing
- Charters
About
Buy photos

Snorkeling
- Snorkel Trips
- Surface Supply Air
Scuba Diving
HobieCat
Luxury Toys
- SeaBob
- Paddleboarding
  - SUP Course
  - SUP Night
Boats
- Fishing
- Charters
About
Buy photos

CONTACT US

BOOKING – MEGAN GRAHAM

(021) 321.411.9028

megan.graham@adventure.neve

SPECIAL EVENTS – ALAN STEVENS

(021) 321.411.9028

megan.graham@adventure.neve

Contact Information

Direct Voice: +52 55 1357 2569

General Email
info@divelife.mx
Fin Photo Email
photo@divelife.mx
Careers
hr@divelife.mx

Riviera Maya Address
Complejo Kanai

Dive Shop Contacts

Use for PICKUP ASSISTANCE and Reservations 7 Days a Week
8:00 AM to 6:00 PM EST
Direct Voice
+52-55-1357-2569
Cell/WhatsApp
+52-55-1357-2569
Email
info@divelife.mx

Book Direct Online

Booking & Cancellations Policies

Bookings

Guests can book aquatics activities like swimming lessons, pool parties, scuba diving excursions, etc. at the front desk or by calling the activities desk.
Bookings must be made at least 24 hours in advance to ensure availability.
At the time of booking, full payment must be made for all aquatics activities.

Cancellations

If guests need to cancel an aquatics activity booking, they must do so at least 24 hours before the scheduled time. Cancellations made less than 24 hours before will not be refunded.
No-shows for aquatics activities are non-refundable.
The hotel reserves the right to cancel or reschedule any aquatic activities due to weather conditions, maintenance issues, or other unforeseen circumstances. Guests will be offered a full refund or alternative activity.

Late Arrivals

If guests arrive late for a scheduled aquatics activity, they may not be allowed to join if the activity has already begun. No refunds or make-up activities will be provided for late arrivals. Guests are advised to arrive 5-10 minutes before the scheduled start time.

Liability

All aquatics activities carry an inherent risk. Guests agree to hold the hotel harmless for any injuries or incidents that occur during these activities unless caused by negligence of the hotel staff.
Children must be accompanied by an adult during all aquatics activities. Guides and instructors are present for safety, not as childcare providers.

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